Fitting ISE into the sharing economy

A service enterprise engineering perspective helps gather data to model, measure and manage productivity for producers and consumers

By Vignesh Ramanathan, Naren Gursahaney, Paul Funari, James Wilk, Charles R. Schneider and Vittal Prabhu

Given that the service sector constitutes more than 80 percent of the U.S. economy, it is clear that improving service sector productivity would increase economic growth. And innovative business models are disrupting established service industry market leaders – notably evident by the rise of sharing economy.