Nov2016 ISE magazine-Features

FEATURES

Making money by fighting poverty

The conversation about the role of business in poverty alleviation has evolved substantially over the last 15 years. Standardized frameworks can help develop sustainable businesses for developing countries for the base of the pyramid, where billions of people live on less than $3,000 a year.
By Ted London and Colm Fay

Shall we play a project management game?

Project management is a combination of art and science. Simulation-based training supports learning both aspects of project management. A combination of these can be used as a substitute to on-the-job training to advance education and practice, develop management and improve project management knowledge, experience and skills.
By Denis Solan and Avraham Shtub

When IT happiness doesn't extend to your customers

Some parts of customer relationship management (CRM) are more important than others. Information management and CRM technology merely serve as enablers – they cannot replace employees' hands-on knowledge and relationships with customers.
By Tarikere T. Niranjan and Gizem Arici

The challenging business of nuts and bolts

A screw is a screw is a screw: cheap, plentiful, standard ... trivial. But what happens when the box, bought for a few dollars, empties: Alarms ring as the production line goes down. This story is about how a Swiss supplier transformed itself from a standard supplier into a customer logistics service provider through the power of IoT.
By Bublu Thakur-Weigold, Stephan Wagner and Tee Bin Ong