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PERSPECTIVES
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The six o'clock sweet spot
As customer expectations diversify, our workplaces become more of the make-to-order variety. So process modifications and process changeovers occur more frequently. If your organizational culture thinks it is OK to take time to dial in after each change, you will struggle to succeed in a customer-focused workplace.
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The value proposition
For years, business leaders have mouthed the platitude, “The customer is king.” In a free market, the customer determines the survival of nearly all business enterprises by comparing and selecting the product and service offerings that best fit their needs for an acceptable price. To think about customers in relation to company products or services, consider the value proposition.
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Realizing resolutions
Regardless of politics, we can be certain of one thing: More change is coming, and the change process elicits a host of emotions and activity. As industrial engineers and performance improvement specialists, we help our organizations navigate these changes. Every New Year brings the opportunity to make resolutions (to change).
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Supply chains from end to end
Welcome to my first supply chain column for Industrial Engineer magazine. As a means of introduction, I would like to share a little about myself and my evolution in supply chain.
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