 |
The flawless and the fumblers
Today, I see people falling into one of two main groups – the flawless and the fumblers. Although they exist in any process improvement arena, I did not see these two groupings until recently, even though I have been doing this type of work for more than 30 years. You probably are familiar with their group norms and how they affect process performance and improvement.
|
|
 |
The importance of gaining consensus
Until 30 years ago, American management was hierarchical. Decisions were made at the top and implemented by the rank and file. Only the foolish or naïve would question top management’s decisions in public. The result? Some famous failures on a grand scale. More importantly, most of these failures might have been avoided if management had taken the time to listen to customers, suppliers and other stakeholders before embarking on ill-considered programs.
|
|
 |
Patient-centered facility design
Future patients will consider the caliber of caregiver communications and responsiveness, the cleanliness of rooms and bathrooms and noise levels around rooms. They will take into account how well their pain was managed and how clear were the medication explanations and after-care instructions. So a logical start would target communication infrastructure, patient room finishes and nursing floor features that affect acoustics.
|
|
 |
The changing nature of supply chains
The evolution of the supply chain is about to enter a period of creative destruction as it becomes the critical business imperative for survival. Every day articles talk about multichannel and omnichannel strategies. Most tout various market strategies or the capabilities of new technologies that will simplify management of the “winning” distribution network. It all may be true, but it is all baloney for today’s issues.
|
|
|
|