#HSPI2023 Intensives

Intensive sessions are designed to provide in-depth exploration and analysis of topics related to healthcare systems and process improvement. Participants engage in interactive discussions, develop action plans and gain valuable insights from industry experts. These sessions are designed to help healthcare engineers and other professionals hone their process improvement skills and create a roadmap for success.


Thursday, Feb. 16 — 12:50 p.m. ET

Design Thinking in Healthcare

Thomas West, The Green Dot Consulting Group
In this accelerated workshop participants will gain experience practicing deep-dive interviews, populating empathy maps, creating personas, and describing the problem they are trying to solve through their customer's eyes.

What is the Theory of Constraints and how can it be used to improve patient flow?

Dr. Danilo Sirias, Saginaw Valley State University
In this Intensive session, you will learn about an improvement methodology referred to as the Theory of Constraints (TOC) and how it can improve patient flow. TOC's main principle is that the performance of a system is determined by how you manage a set of very few critical resources. The idea is to design the proper execution rules that allow everyone to synchronize their efforts to support and optimize those vital resources. TOC has been applied successfully in emergency departments, inpatient units, and outpatient clinics. Process improvement professionals can benefit from adding TOC to their toolbox.

Health AI & Innovation

Dr. Beju Rao, Amruta Inc.
Health AI deals with application of artificial intelligence (AI) to improve safety, quality, and patient experience. Innovation provides a mechanism to experiment with AI and deploy the methods that result in improvement. Deployment of AI methods are done with the consideration of clinical and administrative processes as well as the larger ecosystem of payers, care organizations, governmental agencies, and local communities. The attendees will learn from multiple enterprise AI use cases from healthcare and other industries. They will have an opportunity to quickly work on a use case of their choice to define the outcome to measure and identify the data needed to monitor for defects or outliers. They will then prepare a plan to use the right AI/Machine Learning method along with a suitable explainable AI (XAI) technique to diagnose the root cause for defects. The attendees will be able to use the learnings from this intensive for their career advancement and professional development.

Resume Review

SHS Diplomates: Mary Ellen Skeens, Brian Galli, Amanda Mewborn and Joyce Siegele
A group of our seasoned SHS Diplomates will offer attendees a resume/CV review and feedback for improvement.


Friday, Feb. 17 — 11:15 a.m. ET

The Deming Red Bead Game & Process Behavior Charts

Mark Graban, Constancy Inc. and KaiNexus
"The late W. Edwards Deming, an American statistician and management guru, was deeply influential to Toyota and other companies around the world.

One of Dr. Deming's key lessons was the need to understand variation when looking at performance measures and evaluating individuals. How do we separate signal from noise in our view of performance? How can we avoid overreacting to every up and down in our results? How can we stop wasting time searching for root causes and special explanations for the effect of "common cause variation" in a system?

Deming's famed "Red Bead Experiment" is a hands-on way to understand these principles in fun and practical ways. During this session, you'll have the chance to participate in this exercise, to learn from observing and reflecting upon some of the silly things executives and managers do in their attempts to cajole better performance out of a bad system.

You'll learn how to create Process Behavior Charts and how to interpret them, looking to how we use these methods with real workplace performance measures."

Book Club: Measure What Matters by John Doerr

Isaac Mitchell, Ballad Health
Join us for an in-depth and interactive discussion on John Doerr's book Measure What Matters: How Google, Bono, and the Gates Foundation Rock the World with OKRs.

Well-being and Work/Life

Steven Crowley, Mayo Clinic
Lauren Cooper, Atrium Wake Forest Baptist Health
The Well-being and Work/Life Intensive will provide attendees an opportunity to assess their own personal well-being within multiple domains (physical, emotional, social, occupational/intellectual, etc.). Then as a group, we'll discuss tips, tricks, and methods that are effective at overcoming challenges in the current environment to maintaining personal well-being. This session will be a great chance to learn and contribute well-being ideas.

Hybrid Work Brainstorming

Neal Moriconi, OmniCell
A discussion around strategies for a hybrid or remote model in process improvement and management engineering settings for health systems.

What Does Value-based Care Mean to You?

Joel Brock and Isabella Shannon, West Monroe Partners
Come join this group discussion on what Value-based Care (VBC) means to you and your organization, the barriers you face, and the successes you have experienced with VBC. During this intensive you will be able to share your perspective, get advice from others, and open your eye's to new ways to solve problems with VBC.

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