Pre-conference Workshops - Wednesday, Feb. 24

Take advantage of the opportunity to enhance your skills and boost your learning by participating in a pre-conference workshop. Learn from experienced practitioners who will address your concerns about healthcare. They are open to all registered conference attendees and require a separate fee. Register here.

How Does Innovation Fit into Your Process Improvement Strategy?

Presenter: Eddie Perez-Ruberte 

We spend a lot of time emphasizing continuous small improvements to achieve the desired outcomes. What is small, incremental steps are not enough? What if we need faster results? This session offers an alternative to help you promote disruptive ideas to achieve the radical transformation you seek.

About the presenter

Eddie Perez-Ruberte is an operational excellence and innovation consultant, facilitator, author and learner. He co-authored the book Healthcare Quality Management: A Case study Approach.

Eddie is an internationally known speaker on applications of lean in healthcare, innovation, employee engagement, high reliability, and performance improvement.

Eddie teaches lean and Six Sigma certification at multiple organizations around the world. He has implemented Continuous Improvement programs in healthcare, manufacturing, aerospace and nonprofits. He has led kaizen and innovation workshops in the USA, Mexico, Costa Rica and Puerto Rico.

Eddie held an appointment as instructor in Health Care Systems Engineering for the College of Medicine at Mayo Clinic. He is a certified lean expert and a certified Six Sigma black belt from ASQ.

Engaging Staff Through Well-Crafted Facilitation Skills in Physical and Virtual Settings

Presenter: Ashley Benedict

Do you have problems getting teams to develop creative solutions or complete action plans in physical or virtual settings? This workshop will cover facilitation techniques and strategies to engage team members and develop strong action plans that will result in improvement. Work should be fun, and facilitation helps you create that environment!

About the presenter

Ashley Benedict, Ph.D. is the VISN System Redesign Coordinator (Lean Six Sigma Program manager) for the VA Sunshine Healthcare Network (VISN 8). She leads improvement with VISN 8 as they continue their journey to implement lean Six Sigma and data driven solutions. VISN 8 has developed the Lean Six Sigma Program into a standardized program across the Network. For the Lean-Six Sigma Program, Ashley has worked with the Systems Redesign team to develop standard work for the program including tools, tollgates and training slides. Ashley is involved in the Society for Health Systems (SHS) within the Institute of Industrial and Systems Engineers (IISE) and served as a board member and a president.

Hair Care Experience, Introduction to Design Thinking 

Presenters: Thomas West and Laura McMichael

In this workshop, participants will be provided with an overview of the Design Thinking Process – Empathize, Define Ideate, Prototype and Test. In the session, the participant will conduct interviews to gain helpful insights on how to redesign a person’s hair care experience using the Design Thinking tools.

About the presenters

After years of trying to lead individuals through change by telling people what to do, how to do it, and why to do it, Tom received feedback that shook his world. He realized he was doing it all wrong. Although the teams he led were getting results, one thing was obvious, they weren’t having fun and there was no passion.

After committing to starting with why and helping people to experience joy at work, Tom has been blessed to see transformational change happen at the individual level and organizational level.

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