Pre-conference Workshops - Wednesday, Feb. 26

Take advantage of the opportunity to enhance your skills and boost your learning by participating in a pre-conference workshop. Learn from experienced practitioners who will address your concerns about healthcare. They are open to all registered conference attendees and require a separate fee.

8 a.m. - Noon

How to Create an Effective Curriculum to Train Acculturated Staff within your Health Organization

Presenters: Grisselle Centeno, Florida Polytechnic University and Jana Iezzi, Tallahassee Memorial HealthCare

This workshop is designed for performance improvement (PI) leaders interested in developing a course or curriculum for established staff at all levels in their organization. Participants will learn about curriculum development and how to design courses, projects, activities or educational materials that provide the foundation of lean and Six Sigma and that contribute directly to driving outcomes in healthcare environments.

Participants will learn to:

  • Promote organizational goals by designing a curriculum that provides the basic concepts and fundamentals of lean and Six Sigma.
  • Identify, develop, facilitate and lead performance improvement initiatives in alignment with the values of their institutions.
  • Effectively communicate and facilitate educational and training initiatives.
  • Assist the executive team and management in driving improvement and maintaining established results.

About the presenters
Dr. Grisselle Centeno is a professor in the Department of Data Science and Business Analytics and the director for the Healthcare Systems Engineering Program at Florida Polytechnic University. She is also a co-director for the Health Systems Scholarly Concentration Program at the Morsani College of Medicine at the University of South Florida. Dr. Centeno has been teaching for over 20 years and has received teaching awards and recognition for her efforts in higher education. For over 12 years, Dr. Centeno has engaged and led projects with healthcare organizations including Moffitt Cancer Center, Tampa General Hospital, Baycare, HCA, Halifax, Lakeland Regional Health and James Hailey Veterans’ Affairs among others.

Jana Iezzi, is the VP and chief improvement officer for Tallahassee Memorial HealthCare. She leads the organization’s improvement program and is responsible for improving the effectiveness and efficiency of all services provided by the organization. She is also responsible for customer service, developing clinical pathways and guidelines, development of data models to support improvement, regulatory readiness and infection control. Previous to this position, Jana served as the director of performance improvement at Halifax Health in Daytona, FL. She also worked for over 10 years with VHA Southeast Inc., in multiple roles related to performance improvement. Jana holds a bachelor's degree in industrial engineering and a master's in engineering management from the University of South Florida.  

Dr. Centeno and Ms. Iezzi received the 1st place in the HSPI poster competition in 2019 for their work titled: “Academic and Industry Collaborative Lean Six Sigma Course” – which motivated the design of this workshop.

More to come soon.