Pre-conference Workshops - Wednesday, Feb. 20

Take advantage of the opportunity to enhance your skills and boost your learning by participating in a pre-conference workshop. Learn from experienced practitioners who will address your concerns about healthcare. They are open to all registered conference attendees and require a separate fee.

A.M. Workshop

8 a.m. - Noon

Measures of Success: React Less, Lead Better, Improve More

Presenter: Mark Graban

Workshop Overview
Do you feel like you're chasing your tail – reacting to every up and down in your performance data? Do you get frustrated with being asked to come up with explanations for every “below average” data point or any day that doesn't hit the target? Are people in your organization wasting time chasing metrics instead of working to systematically improve the system? This workshop will show you and your leaders a better way.

The material in this interactive workshop is built upon classic lessons taught by W. Edwards Deming and Donald J. Wheeler, along with Mark's own experiences and lessons learned from healthcare organizations, as documented in his book Measures of Success. “Process Behavior Charts” are Wheeler's term for what have traditionally been called “Statistical Process Control (SPC) charts” or “control charts.” These charts are incredibly useful for any sort of management metric, whether they’re found on a front-line Lean huddle board or an executive’s strategy deployment wall.

Process Behavior Charts show us how to stop reacting to “noise” in our data, looking instead for “signals” driven by simple statistical rules and heuristics. We can use the time that we save to spend more time improving systems, which leads to better, more sustainable performance. This workshop will help you look at data more effectively, reducing what could be described as “wasted motion for management” or the “over-processing of data and metrics.”

Workshop Outline

  • Participate in the famed “Red Bead Experiment”
  • Discuss challenges with the current state of performance measurement, including “bowling charts,” two data point comparisons, and linear trend lines
  • Introduce and create the “Process Behavior Chart” variation of an SPC/“control chart” for performance measures
  • Learn how to interpret PBCs over time to determine when to react, when to improve the system, and how to know when performance has shifted

Who Should Attend

  • Improvement facilitators
  • Leaders at all levels

About the Presenter
Internationally recognized consultant, published author, professional speaker, podcaster and blogger Mark Graban is the founder of His latest book about management Measures of Success: React Less, Lead Better, Improve More uses simple, yet practical statistical methods that help leaders at all levels overreact less to their metrics leaving more time for real, focused, sustainable improvement. His other two books Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement and Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements, of which he co-authored, have received the Shingo Research and Professional Publication Award.

Graban consults independently and as a senior advisor with the firm Value Capture and is a senior advisor to the technology and software company KaiNexus and their customers. A Society for Health Systems Diplomate, Graban has a bachelor’s in industrial engineering from Northwestern University, a master’s in mechanical engineering and an MBA as a Fellow in the MIT Sloan Leaders for Global Operations Program.

P.M. Workshop

1 - 5 p.m.

How to Teach Lean Tools Effectively in a Healthcare Setting

Presenter: Keith Poole, khrusallis

Workshop Overview
A workshop that turns attendees into effective teachers of Lean tools, with specific skills and techniques for educating healthcare staff at all levels in the organization. Participants walk away energized and equipped with skills and teaching tools that can immediately be incorporated in Lean training programs at their facility.

Explore allotted time, settings, topics, and materials appropriate for executives, management, physicians, nurses, and front-line staff in all departments is explained. Basic and advanced Lean tools will be introduced, with an emphasis on how to effectively teach these tools to a healthcare audience.

Lean tools covered include: 5S, Waste Identification, Operational Definitions, Kanban, Pull Systems, Changeover Time Reduction, Visual Management, Value Stream Waste Reduction, Kaizen Event Planning and Facilitation, Mistake Proofing, Jidoka, Standard Work, Job Instruction, TWI, Heijunka, and Hoshin Planning/Kanri.

Participants will be provided with train-the-trainer education and materials to allow them to conduct an assortment of practical exercises shown in the workshop. Participants will gain an understanding of healthcare learning styles and the need for creative application of Lean tools in the healthcare delivery setting – and about how to meet that need by adapting exercises for use at their own facility.

What You Will Learn

  • Provide specific examples of applying Lean tools creatively in a healthcare setting.
  • Demonstrate ways to introduce more advanced Lean tools to clinical audiences.
  • Describe skills to address the particular needs of clinical employees as Lean trainees.

About the Presenter:
Keith Poole, MSQA, is a leadership advisor with khrusallis, a Lean business transformation consultancy specializing in healthcare. Proving once and for all that quality tools are universal, he managed to turn a metallurgical engineering degree into a career in healthcare. Keith has previously worked as a quality professional for: Arcelor Mittal (one of the world's largest steel producers), Merkle-Korff (a worldwide manufacturer of small electric motors), NAVTEQ / Here (the world's leading digital map provider), Sisters of St. Francis Health Services (now Franciscan Health), Hospital Corporation of America (HCA, the largest hospital system in the US), and University Healthsystem Consortium (now Vizient).

Full-day Workshop

8 a.m. - 5 p.m.

Six Sigma Yellow Belt

Presenter: Brian Galli

Workshop Overview
Individuals who complete the class earn the IISE Six Sigma Yellow Belt Certification. Demystify this topic with this seminar that includes a discussion of the Define-Measure-Analyze-Improve-Implement-Control (DMAIIC) methodology. This seminar will provide you with an overview of the basic philosophy, organization and methodology for Six Sigma quality and introduce you to the Six Sigma topics of variation, process capability and root cause analysis. Note: Individuals planning to take Six Sigma Green Belt should not take this course.

What You Will Learn

  • Define a plan for implementing Six Sigma in your organization
  • Interpret the nature of the variation found in all processes
  • Recognize the DMAIIC model used to improve processes
  • Explain the Six Sigma methodology and the benefits of a Six Sigma program

Who Should Attend

  • Analysts
  • Executives
  • Clinical Staff
  • Support Staff
  • Operations Leaders
  • Continuous Improvement Leaders

About the Presenter
Dr. Brian J. Galli works as an assistant professor of project management and management engineering at Long Island University – Post. He holds a doctoral degree in engineering management from Old Dominion University. He also holds a B.S. in industrial engineering from Binghamton University (SUNY Binghamton) as well as a M.S. in engineering management from Missouri University of Science & Technology. He is a licensed professional engineer in New York State and holds a certification as a Lean Bronze, Lean Six Sigma Master Black Belt, Project Management Professional, Professional in Engineering Management, and an Improvement Advisor.

Brian’s major field of study is deployment and sustaining of continuous improvement and project management. His work has been published in a variety of different publications and has been presented at several venues and professional organizations including: Institute of Industrial & Systems Engineers, American Society for Quality, American Quality Institute, Society for Health Systems, American Society for Engineering Management and the Project Management Institute.

He currently teaches undergraduate and graduate courses in areas of continuous improvement, management engineering, and project management in the College of Management at Long Island University – Post. He also owns Apex Strategies Ltd., a company that that specializes in continuous improvement consulting and training initiatives. He has more than 9 years of experience in applying industrial engineering and continuous improvement tools and concepts in a wide variety of arenas, including healthcare, manufacturing, transactional and service environments. He has spent several years working for Northwell Health (formerly known as North Shore LIJ Health System) in New York and one year in the health plan business at the EmblemHealth Service Company.