Membership FAQs

Address or membership status changes can sometimes affect your chapter affiliation. If your preferred mailing address zip code is not included in your chapter service area, chapter affiliation will automatically default back to an At Large chapter. When this happens, IISE will automatically send an email notifying you of the change and the steps to take to correct it if the change is an error.

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How do I request my name and contact information be included in the IISE Member Online Directory?

If you would like to change your listing preference, please e-mail Member and Customer Support.
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How can I update my IISE membership profile and contact information?

The member profile form provides a convenient way for you to manage your contact information and membership profile. By completing the contact information section, you can keep your IISE records up to date and ensure timely delivery of your membership benefits. The information you provide in the member profile section will help us to develop programs and information to better serve your professional needs. With the networking community memberships section, you can add, drop, or change your networking community memberships as your interests and areas of practice change. The comments or questions section provides another avenue for you to share your feedback with IISE or contact our customer service department.
Member Profile Form

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What if I'm having trouble logging in to the members-only section of the IISE website?

While there are a few reasons why you may have trouble logging in, the most common problems occur because the user is trying to log in from behind a firewall with high security settings. IISE uses "cookies" to verify membership, and high security settings sometimes do not allow this. Check with your network administrator to see if your company allows the use of cookies. If you are not behind a firewall or if your company's security settings allow cookies, you may try adjusting your browser's privacy settings a bit lower. In Internet Explorer, you will find the privacy setting by going to Tools/Internet Options/Privacy. Netscape users go to Edit/Preferences/Advanced and choose to Accept Cookies.

Still having trouble? Try our help page or send us an e-mail describing the problem.

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How do I get more information about IISE group life insurance?

IISE, in conjunction with Seabury and Smith, offers a variety of discount life insurance plans that cater to those who are looking for primary or supplemental coverage. We've joined with dozens of other professional societies to capitalize on the group buying power of their collective memberships, so each plan can offer
superior quality, convenience and cost. More information on this, and other IISE Service Partners.

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What do I do if I don't want to receive telemarketing calls from IISE's business partners?

If you want to block telemarketing calls, your membership record can be marked as private. Simply call the IISE Member and Customer Service (cs@iise.org) at 800-494-0460, ext. 102, or 770-449-0460, x102, and submit your request. Or send you may indicate your preference by filling out our online Member Profile Form.

The IISE Affinity Programs in are in place to offer our members some unique volume buying power, plus the royalties earned are invested directly into the IISE Foundation. The Foundation is a highly restricted fund that is used solely for programs that benefit the image of the profession and for scholarships and
fellowships given to bright and deserving IISE students.

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Why do I receive a renewal notice if I don't have a renewal balance?

Your renewal notice is important for several reasons. Not only is it used to pay your membership dues, it is also used to communicate a variety of information concerning your membership. Any changes in your contact information, membership level preference, business profile, job function, etc. can be recorded for customer service. You can also purchase magazine or journal subscriptions or make a contribution to IISE's Scholarship program. So, regardless of whether there is a balance due, renewal forms are sent to provide a method of making important changes known to IISE.

Why doesn't IISE have a _________________ division?

Industry- or discipline-specific divisions are organized to help members network and benchmark with others doing work similar to their own, or explore areas of industrial engineering outside those used every day. IISE's Member and Customer Service Department receives many helpful suggestions every day from our members for additional communities not currently represented. Why not start another group? If you are an IISE member and would like to develop a new division around a topic not represented, please contact Member and Customer Support.

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I'm currently a student member and will be graduating soon. How does this affect my membership rate?

As a student member, you've come to appreciate the many benefits of membership, and you'll want to keep the IISE support system as you travel the pathways of your professional career. IISE offers a substantial discount -- 50% -- to members in their first year of transitioning from student to professional member. Contact Member and Customer Support.

Renew Now

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How can I get article reprints?

Small quantity (1 to 25) article reprints from Industrial Engineer (formerly IIE Solutions), Industrial Management, Engineering Economist and IIE Transactions are available through the Member and Customer Service Department. The member discount allows members to purchase an article reprint for $5.00, which includes the shipping and handling charge. For non-members, the reprint fee is $10.00 per article. For large reprint orders (100+), e-mail reprint services or call 770-449-1109, for a quote.

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How can IISE assist me in locating a job?

Whether you are searching for that first professional job, looking to advance your career, or just curious to know what sort of job opportunities are available, the serious job hunter can never have too many resources. The IISE Career Center is designed as a jumping off point to assist and enhance your job search. In addition to the Career Center, career advice and information may be obtained from other IISE members by participating in the special Job Seekers Conference, available in the IISE Discussion Forums.

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Why does IISE send four membership renewal notices?

Current statistics reveal that 38% of renewal revenue comes from the first notice. The first notice also produces a response rate (total responses divided by total mailed) of more than two times that of notices two through four. Even with lower response rates, revenue generated from notices two through four exceeds the cost of producing and mailing.

There is a fine line that must be balanced between generating the most membership renewals and sensitivity to the membership's comfort level of direct mail. This renewal strategy is pursued for the long-term growth and health of the Institute, as it is through this growth that IISE will be able to provide the level of service and benefits that all members expect and deserve.

IISE will continue to analyze the membership renewal process and be sensitive to our members' thoughts and ideas.

Can I register on-site for IISE's conferences and seminars?

On-site registration for all of IISE's continuing education offerings is available. However, at the seminars, there is limited space available and pre-registration is strongly advised. All continuing education courses are filled on a first come/first served basis and spaces are filled quickly. Therefore, we recommend you reserve your seminar seat with IISE before making your airline and hotel accommodations.

IISE Seminar Series

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Are purchase orders an acceptable method of payment?

IISE accepts purchase orders as payment for conference/seminar registrations. If you submit a purchase order, you will receive an invoice, which must be returned with payment. All conference/seminar payments must be made prior to the event start date.

IISE does not accept purchase orders for dues or subscription payments. These transactions require payment in full by check, VISA, MasterCard, or American Express to initiate the process. If payment is not received, a proforma invoice will be sent and the transaction will be suspended until the payment is received.

IISE Seminar Series

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When can I expect my ISE magazine to arrive each month?

ISE magazine typically mails by the 10th of every month. The publication is mailed by "periodicals class mail" which usually takes 7 to 15 days to deliver. Therefore, domestic subscribers can expect delivery between the 17th and the 24th each month. International subscribers should allow for additional delivery time or choose the airmail delivery option for an additional $72.00 per year.

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Why have I been charged twice for my membership dues?

The IISE customer service department receives membership renewal payment notices in several different ways. Many members choose to renew by mailing a check or credit card number with their notice directly to IISE headquarters. Others choose to send payment to the IISE Post Office Box in Atlanta, which is received by First Union Bank and details are forwarded to IISE. Some members call the customer service department and give a credit card number over the telephone to a customer service representative, while others fax their notices.

Any of the payment options are equally acceptable methods. Double charges occur most frequently when members fax their renewal notice with their credit information in addition to mailing the original. Once the customer service department receives the fax, the form is placed in the queue to be charged and processed.
Days later when the mailed form is received, it is placed in a another queue to be processed. Approximately 200 renewals are received and processed per day with the payment source provided. To avoid duplicate billings, please remit your form by using one payment option only.

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What are the qualifications for senior member status?

You can find the information you need at our senior members page.

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What are the IISE Affinity Programs?

As a member, you can take advantage of IISE's community buying power. We currently partner with several vendors to provide IISE members substantial discounts.

IISE's Group Insurance Program - through Seabury & Smith.
You can help assure yourself and your family a solid foundation of life, health, and accident insurance thanks to the IISE Group Insurance Program.

IISE's Auto, Home, and Renters Insurance - through Liberty Mutual
As a member of the Institute of Industrial and Systems Engineers you qualify for a special group discount* on your auto, home, and renters insurance through Group Savings Plus® from Liberty Mutual. With Group Savings Plus, you can enjoy the ease and convenience of paying your premiums through checking account deductions. You’ll also enjoy fast, easy round-the-clock claims service and a variety of discounts including multi-car, multi-policy, safe-driver, passive restraints and anti-theft device discounts.

UPS Overnight Shipping Service
UPS has developed a special savings program on air express deliveries just for IISE members. This means on-time deliveries at a savings!

The IISE MasterCard- from MBNA
As one of the nation's leading credit card issuers, MBNA America is renowned for providing superior benefits backed by peerless service. IISE has worked closely with MBNA to develop a credit card program that fits the unique needs of our members.

IISE CDs & Money Markets
IISE is pleased to provide GoldPortfolio deposit accounts through MBNA. A solid savings and investment plan is founded on the principals of diversity, security and performance. The IISE GoldCertificate CD has consistently ranked among the best nationwide.

More about the IISE Affinity Programs

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Why have I been placed in a Members At Large Chapter?

During 1999/2000, when IISE was taking a look at its path forward and determining how we could best meet the needs of our members, each operating Board was asked to examine its area and present possible solutions to recognized problems. A problem that both the Chapter Operations Board and IISE Headquarters had known for quite awhile was the problem of chapters whose boundaries included such an enormous amount of territory that it was completely impossible for members to be involved in chapter meetings and events. Several solution proposals surfaced from this examination process and were presented to the local chapters for their input. Based on this feedback, the decision was made to establish new, realistic boundaries designed to really meet the needs of the members based on zip codes. Basically, IISE ended the practice of assigning every member to a local chapter even when the chapter was inactive or "local" means traveling 150 miles to a meeting. Geographically remote members now have an At-Large Chapter that will serve its members using the Internet via email and an IISE supported website.

If you have been placed in an At Large chapter, it is because the zip code area in which you live or work was not provided to IISE as an area served by a geographical chapter. Any member, who does not wish to remain in an At Large chapter, should contact IISE Member and Customer Service, 800-494-0461, 102, to facilitate changing to the chapter of your choice.

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