Operational Excellence/Lean – Webinar Archive

Delivering Customer Value

Presented by the IISE OpEx Division
Oct. 26, 2023
Presenter: David Larsen, PMP, LSSMBB
The purpose of understanding the voice of the customer and how to identify who your customers are for your business processes. In today’s business operations, it is vital for a leader and team to assess and improve effectively. Starting with the customer in mind will lead to greater success. Key takeaways from this session:

  • Understand how to identify customers for a process
  • Learn how customer value influences processes
  • Successful process planning

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