Accelerating Actionable Change — Partnering with Patients and Families to Improve HealthCare Outcomes

Presenter: Julie Ginn Moretz, associate vice chancellor, University of Arkansas for Medical Sciences

Julie Ginn Moretz is associate vice chancellor for Patient- and Family-Centered Care (PFCC) at the University of Arkansas for Medical Sciences (UAMS) in Little Rock, Arkansas where she has overall leadership responsibility for developing clinical and academic programs related to PFCC. Her work is inspired by her young son’s battle with heart disease as he underwent multiple heart surgeries and a heart transplant.

Early on, Moretz recognized that for her son to have any chance of survival, she and her husband must be key players on his healthcare team. Initially, it was through this path (as a volunteer family advisor at the Medical College of Georgia) that Moretz worked in partnership with healthcare leaders and clinicians to redefine outdated policies and procedures that impacted patient engagement and health outcomes. She then became director of Family Services Development, overseeing programs supporting adult and pediatric services, designing patient and family engagement strategies to improve quality of care, managing patient/family advisory councils and developing the family faculty program to incorporate PFCC concepts in medical education. Prior to her current role at UAMS, Moretz served as director of Special Projects with the Institute for Patient and Family Centered Care, based in Bethesda, Maryland.

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