Larry Aft, P.E., is IISE's continuing education director. Prior to joining IISE, he served for 31 years as a professor of industrial engineering technology at Southern Polytechnic State University. He has consulted for more than 165 organizations on productivity and quality-related activities. He has taught Six Sigma, work measurement, process analysis, statistical process control, problem-solving tools and data analysis courses, and he has helped countless organizations implement these methods. Aft has authored numerous articles and several books. His professional experience includes master black belt trainer, Six Sigma implementation, SPC implementation and expert witness and standards audits provider for labor disputes. He is a fellow of the Institute of Industrial and Systems Engineers and the American Society for Quality. He also serves as president of IISE's wholly owned subsidiary, IISE Solutions Business Consulting.
Tina Agustiady is an industrial and manufacturing systems engineer with a background in healthcare, food manufacturing, and consulting. She received her B.S. from Ohio University with an emphasis on operations research and manufacturing. Agustiady received her black belt and master black belt certifications from Clemson University. Agustiady is a keynote speaker for major engineering conferences and expos. She is also an author of several publications with a book coming out in January 2012, "Statistical Techniques of Project Control" by Taylor and Francis Co. In addition, Agustiady has knowledge in lean manufacturing, continuous improvement and process controls.
Lynn Alters is project manager with Floyd Medical. Prior to that she was the productivity coordinator for the WellStar Health System. She is responsible for all productivity monitoring and benchmarking activities for the five hospitals within WellStar. Alters holds BIET and MSQA degrees and has a Six Sigma green belt certification. She has more than 20 years of experience in industrial engineering and financial analysis, primarily in the healthcare industry. Alters' experience includes performing process improvement studies, leading benchmarking teams, implementing productivity systems, and educating management and staff on using measurement tools to identify performance improvement opportunities and reduce expenses.
Bob Atkins, P.E., has been a professor of industrial engineering technology at Southern Polytechnic State University since 1984. He has taught undergraduate courses in industrial engineering, quality assurance, marketing, statistics, facility design and work measurement, and he has taught master of science courses in quality assurance. He has a B.S. in industrial engineering and operations research from Virginia Polytechnic Institute and State University and an M.B.A. in marketing from Georgia State University. Atkins has 13 years of factory engineering experience. His work experience includes insurance companies, apparel companies, glass and plastic manufacturing companies, medical device and pharmaceutical companies, and textile companies. He has taught hundreds of continuing education seminars and has done on-site consulting work for dozens of organizations throughout the Southeast.
Gary Cokins is an internationally recognized expert, speaker and author in advanced cost management and performance improvement systems. He is the founder of Analytics-Based Performance Management, an advisory firm located in Cary, N.C. Cokins, who is certified in production and inventory management, received a B.S. degree with honors in industrial engineering/operations research from Cornell University and earned his MBA from Northwestern University's Kellogg School of Management. Cokins began his career with FMC's Link-Belt Division as a strategic planner, financial controller and operations manager, and then served as a management consultant with Deloitte and KPMG. Later, he was head of the National Cost Management Consulting Services for Electronic Data Systems (now part of HP). From 1997 until recently, Cokins was in business development with SAS. His two most recent books are Performance Management: Finding the Missing Pieces to Close the Intelligence Gap and Performance Management: Integrating Strategy Execution, Methodologies, Risk, and Analytics. His next book is Predictive Business Analytics, published by John Wiley & Sons.
is an associate professor at Missouri University of Science and Technology. She received her B.S. in industrial engineering from North Carolina State University. She received her M.Eng. in mechanical engineering with a manufacturing specialization and MBA from the University of Hartford, and her doctorate in engineering management from the University of Missouri-Rolla.
Prior to returning to school for her doctorate, she worked in the automotive industry in various roles including Six Sigma black belt, quality/process engineer, quality auditor, senior manufacturing engineer and manufacturing manager. Beth is an certified by the American Society for Quality as a Six Sigma black belt and is also certified as a quality engineer, manager of quality/operational excellence, quality inspector, quality improvement associate, quality technician and quality process analyst. Her research interests include quality, operations, supply chain management and lean manufacturing. She is a member of IISE, the American Society for Quality, the Society of Manufacturing Engineers, the American Planning and Inventory Control Society and the Society of American Value Engineers.
Adrienne Dickerson is president of Cadence Health Inc., a healthcare process improvement consulting company. She graduated with honors from the Georgia Institute of Technology with a bachelor's degree in industrial engineering and a master's degree in health systems. Throughout her career, Dickerson has focused on working with hospitals and other organizations to expand the use of proven industrial and systems engineering tools for continuous process improvement. She has extensive experience in hospital operations, including patient throughput, managed care contracting, revenue cycle, technology implementation, decision support and facilitywide process improvement.
Brian Galli holds a doctoral degree in Engineering Management from Old Dominion University, earned December 2013. He also holds a Bachelor of Science in industrial engineering from Binghamton University (SUNY Binghamton), earned May 2007, and a Masters of Science in engineering management, earned July 2009, from Missouri University of Science & Technology. He is a licensed professional engineer in New York State and holds a certification as a Lean Six Sigma Black Belt. The author's major field of study is continuous improvement in healthcare settings as well as deployment of continuous improvement and project management. He works as an Assistant Professor of Management Engineering at Long Island University – Post. He also owns Apex Strategies, Ltd, a company that specializes in continuous improvement consulting and training initiatives. He more than nine years of experience in applying industrial engineering and continuous improvement tools and concepts in a wide variety of arenas, including healthcare, manufacturing, transactional, and service environments. He has spent more than six years working for Northwell Health (formerly known as North Shore LIJ Health System) in New York and one year in Health Plan at EmblemHealth Service Company.
Elizabeth Gentry, Ph.D. is an Assistant Professor of Industrial Engineering and Director of the Master of Engineering in Engineering Management Online Program at the University of Louisville. She previously worked for CHRISTUS Health as an industrial engineer working on healthcare process improvement. Her research emphasis lies in decision analysis, healthcare process improvement, and engineering education. She was awarded a B.S., M.Eng, and Ph.D. all in industrial engineering, from the University of Louisville, J.B. Speed School of Engineering. Her doctoral work focused on the decision analysis area of problem structuring where she created a hybrid decision-making method for generating quality objectives. Dr. Gentry is a member of the Institute of Industrial and Systems Engineers, Society for Health Systems, and Alpha Pi Mu. She serves as chair for the Society for Health Systems Young Professionals and Board of Directors for the Institute of Industrial and Systems Engineers Young Professionals.
David Goldsman, Ph.D., is a professor of industrial and systems engineering at the Georgia Institute of Technology. Goldsman's research interests lie in computer simulation with an emphasis on statistical output analysis, applied probability and statistics, ranking and selection, time series analysis, and reliability and life testing. Application areas include health systems, airline safety and the automotive industry.
Richard Halstead-Nussloch, Ph.D., is on the faculty of Kennesaw State University. He is an experienced professional with more than 25 years of managing user-centered product design. He has special expertise in consulting on applying Six Sigma and design of experiments with Fortune 500 and healthcare organizations, being a versatile team player and leader, and managing cost reduction and productivity improvements.
Jane Henderson is the president of H&H Business Services, a business management consultant firm specializing in process improvement using the Six Sigma methodology. Henderson has years of experience as a trainer, coach and consultant on team development, problem solving and process improvement. For the past eight years, Henderson has been an independent consultant. She has conducted Six Sigma training and provided coaching and consulting for many large companies in both the manufacturing and services industries. She has worked with executives, middle management and front-line employees in companies including GE Capital, Johnson & Johnson, Conseco and NCR. She has also worked with hospitals and universities. Prior to becoming a Six Sigma consultant, Henderson served for a number of years as manager of corporate quality for a major telecommunications company. There, she was instrumental in developing and implementing a long-term plan for improving business results through the use of quality tools and techniques.
Jeffrey W. Herrmann is a professor at the University of Maryland, where he holds a joint appointment with the Department of Mechanical Engineering and the Institute for Systems Research. He is a senior member of IISE. In 2012 he and Gino Lim were the conference chairs for the Industrial and Systems Engineering Research Conference. Dr. Herrmann earned his B.S. in applied mathematics from Georgia Institute of Technology. As a National Science Foundation Graduate Research Fellow, he studied industrial and systems engineering at the University of Florida and received his Ph.D. in 1993. Dr. Herrmann's research, service, and teaching activities have established him as a leader in the following two interdisciplinary areas: (1) developing novel mathematical models to improve public health preparedness and (2) defining engineering decision-making systems and using separations to model engineering design processes. He has authored the textbook Engineering Decision Making and Risk Management (published by Wiley in 2015), published 100 journal papers and refereed conference papers and 13 book chapters, co-authored an engineering design textbook, and edited two handbooks.
In 2003, Dr. Herrmann received the Society of Manufacturing Engineers Jiri Tlusty Outstanding Young Manufacturing Engineer Award; in 2013, he was named a Diplomate of the Society for Health Systems.
Brock Husby, Ph.D., is a certified Lean healthcare coach and consultant, author (including "Lean Daily Management for Healthcare Fieldbook" by CRC/Productivity Press, another upcoming book from the same publisher on applying Hoshin Planning for Healthcare, as well as multiple past and upcoming IISE Magazine articles), instructor, speaker and researcher. Brock was an Associate Vice President (AVP), executive coach and Senior Operations Excellence Consultant at Baylor Scott & White Health, where he was an integral part of the deployment of a holistic lean approach throughout the 13-hospital, 13,000 employee system. A case study from Brock's Ph.D. Dissertation (based on Brock's consulting work) was recently featured in Prof. Jeff Liker's new book "The Toyota Way to Service Excellence".
Brock was one of first three Agency for Healthcare Research and Quality (AHRQ) grant-funded Industrial Engineers at Denver Health & Hospital System who trained and mentored their initial class of "Lean Black-Belts", helped create the foundational structure for their Lean program, and facilitated the initial Rapid Improvement (Kaizen) Events throughout the integrated safety-net health system. The results of these initial efforts at Denver Health were demonstrated operational expense savings of $124,000,000 (as of June 5th, 2013), as well as Denver Health becoming the first healthcare delivery organization to win the coveted Shingo Prize for Operational Excellence (March 2011). Brock has worked as a Lean facilitator at a variety of different healthcare facilities, as well as an instructor for the University of Michigan Practicum in Healthcare Systems Engineering Senior Design Course (IOE 481).
Prior to his work in healthcare, Brock worked as a Process Assurance Engineer/Corrective Actions Engineer for the Space Shuttle Program at the Kennedy Space Center (Cape Canaveral, FL), and as a Technical Assistant at Car and Driver Magazine. Brock is also the sole founder and manager of the 3,300 member LinkedIn "Lean & Toyota Production System Healthcare Professionals" group.
Roman Hlutkowsky is the founder and principal at The Hlutkowsky Group, a consultancy that specializes in business process, technology and automation, and enterprise transformation. He has more than 27 years of experience in the transportation industry, mostly focused on applying technology to improve operations. Roman and his team take great pride in being on the cutting edge of emerging technologies and integrating it in ways that are beneficial to their customers.
Roman is a former officer of FedEx Ground. He held the positions of senior vice president, human resources and vice president, operations technology. In his HR role, Roman oversaw human resources administration, compensation, benefits, employee information systems, recruitment and EEO/diversity initiatives for the company's workforce of more than 50,000 employees.
In his operations technology role, Roman oversaw all business processes and technology that supported the day-to-day pick-up, delivery, sortation and linehaul operation. He led that team that introduced handheld scanning and data transmission into the operations. He developed and executed the operations technology strategy for FedEx Ground addressing the areas of handheld and fixed position scanning, WLAN and WWAN, and sortation, dimensioning and image capture. Roman developed and introduced key processes and methodologies for FedEx Ground focused on technology lifecycle planning, business process lifecycle planning, organizational change management and total cost of ownership.
A native of Pittsburgh, Pa., Roman earned his BSIE from the University of Pittsburgh in 1980 and his MSIE in 1983. He was recognized as the Outstanding IE Alumnus by the University of Pittsburgh in 2003. Roman began working for what would become the FedEx family of companies in 1983. He has experience in the nationwide LTL (less than truck load), regional LTL and small package transportation. Roman is a fellow and past president of the Institute of Industrial and Systems Engineers.
Erick Jones is a professor in the Industrial and Manufacturing Systems Engineering Department and current deputy director of the SAVANT Center, founder of the RFID & Auto-ID (RAID) Labs, and chair of the master's of logistics program at the University of Texas-Arlington. He graduated from Texas A&M University with a degree in industrial engineering and later attained a master's and Ph.D. in industrial engineering from the University of Houston. Most of his secondary education he received while concurrently working in industry. Dr. Jones recently was awarded a William J. Fulbright Specialist Award to present research globally on "How RFID and Automated Technologies Can Solve the National Academies of Engineering Grand Challenges of Sustainability for Water, Energy and Transportation."
Del Kimbler is professor emeritus of industrial engineering at Clemson University and a Fellow of IISE. He has served on the faculty as an instructor at Virginia Tech, assistant and associate professor at University of South Florida, and professor at Clemson, where he chaired the IE department from 1995 to 2000. During his career he was active in teaching and research in manufacturing, quality, and ergonomics, and received the IISE Manufacturing Systems Division Award. He was also an active consultant and expert witness, primarily in simulation and manufacturing. In retirement, he is active as a community volunteer in city government and the arts. He has served as an ABET evaluator for several IE programs and as a mentor to new evaluators. His primary professional interests are ergonomics and safety, and applications of IE principles in the nonprofit sector.
Jasbir Kumar has extensive general management and project management experience. He has managed large plants and complex industrial projects spanning more than 45 years while applying lean Six Sigma practices for maximum productivity and efficiencies. Through his work, he was able to improve the operations at several organizations, including major Fortune 500 companies, and he has helped bring a variety of well-known consumer products to the marketplace. His work includes creating team-based, high performance cultures in "Greenfield" plants and managing kaizen offices. Kumar has earned a master's degree in chemical engineering and Six Sigma black belt certification. Today he spends his time as a consultant and trainer in lean Six Sigma culture and practices.
Stephen R. Mayfield is chief quality officer at Central Georgia Health System/Medical Center of Central Georgia. He previously served as senior vice president at the American Hospital Association where he created the AHA Quality Center, a resource for 5,000 member hospitals. The Quality Center is now Hospitals in Pursuit of Excellence. Mayfield has 25 years of experience working with hospitals and health systems across the country to bring together the triad of boards, physician leaders and hospital administration in order to improve the delivery of care in communities while enhancing patient outcomes and safety. Mayfield has directed the National Patient Safety Leaders Fellowship program and serves as faculty. He has served on several AHRQ Technical Expert Panels, including the just released Quality Improvement Toolkit. Mayfield completed his doctorate in health administration at the Medical University of South Carolina, earned an MBA from Emory University's Goizueta Business School and a B.S. from Georgia State University. He is a master black belt, certified in lean and Six Sigma. He serves on the board for the California Hospital Patient Safety Organization (CHPSO) and is a member of the Quality Committee. He also is a board member for the Baldrige Award Alliance and the Improvement Science Research Network. Prior to his career in healthcare, Mayfield worked at the Georgia Tech Research Institute in the Human Factors division of the Systems Engineering Laboratory.
W. Tim McGlothlin is the executive director for The Ergonomics Center of North Carolina. Reporting to North Carolina State University, the center provides occupational ergonomics consulting, training programs and cost-effective ergonomic solutions to corporate clients worldwide. McGlothlin holds a bachelor's degree in industrial engineering from Virginia Tech and a master's degree in industrial engineering from the University of Tennessee. He also is certified by the Board of Certification in Professional Ergonomics (CPE).
McGlothlin formerly worked for two Malcolm Baldrige Quality Award-winning companies. First, he spent nine years at Motorola Inc., where he served in various technical and manufacturing leadership positions within the Communications Group. Then he worked 14 years with Eastman Chemical Co. As principal ergonomist, he coordinated corporate ergonomics activities and was responsible for developing and implementing the company's ergonomics process. McGlothlin serves on the faculty of the North Carolina Occupational Safety and Health Education and Research Center at the University of North Carolina at Chapel Hill and is a frequent speaker on successful ergonomic process implementation. As a member of the Institute of Industrial and Systems Engineers (IISE), he served four years as the co-chair for IISE's annual Applied Ergonomics Conference and currently serves as senior vice president for technical networking on IISE's board of trustees.
Kevin McManus has 19 years of progressively responsible supervisory and leadership development experience, with staff sizes ranging between two and 25 people and team sizes as large as 200 people. He spent eight years designing systems, leading people, improving quality and managing costs to support company growth rates of between 10 percent and 40 percent per year. He has designed performance measurement systems, which included the application of balanced scorecard, SPC, Six Sigma and activity-based costing tools, for four different organizations. He has a bachelor's degree in industrial engineering and a master's degree in business. McManus has been an Industrial Engineer magazine columnist for many years.
Merwan Mehta, Ph.D., is a professor in the Department of Technology Systems at East Carolina University in Greenville, N.C. He coordinates four programs in the department: Bachelor of Science in Industrial Engineering Technology, Master of Technology Systems in Manufacturing Systems concentration, Master of Technology Systems in Quality Systems concentration, and Graduate Certificate in Lean Six Sigma Black Belt. Prior to joining academia in 2004, he acquired more than 20 years of experience in business and industry as the owner of two businesses, vice president, manufacturing manager, project director, industrial engineer, machine tool design engineer, and manufacturing engineer. He also works as a lean Six Sigma process improvement consultant. Mehta has been an examiner for the Missouri Quality Award based on the Baldrige criteria for three seasons. He is a certified manufacturing engineer and a certified Six Sigma black belt.
Amanda Mewborn is an industrial engineer and registered nurse specializing in healthcare improvement. She earned an M.S. in health systems and a B.S. in industrial and systems engineering from Georgia Institute of Technology, as well as a B.S. in nursing from Georgia State University. Mewborn is a certified professional of healthcare information management systems, lean black belt, diplomate in the Society for Health Systems, senior member of the Institute for Industrial Engineers, certified pediatric nurse, fellow in the Healthcare Information Management Systems Society, Leadership in Energy and Environmental Design Green Associate, and pragmatic marketing certified in product management. Mewborn's experience is in working at hospitals, technology firms and consulting firms. She currently works as executive director, project management at Piedmont Healthcare in Atlanta. Mewborn has written many articles and book chapters and presented at conferences nationwide.
Mark Milward is an engineer, photojournalist and educator. He is a trainer in workforce development and has more than 25 years of experience. His field of expertise includes the manufacturing, aerospace, maintenance, logistics, electronics and service industries. He serves the U. S. Department of Defense as a Critical Chain Program Manager at the U.S. Naval Submarine Base New London Connecticut. The Base is a submarine maintenance hub for nuclear attack submarines where he is the technical authority responsible for developing and sustaining their Lean Six Sigma program and training military and civilian personnel in workforce development utilizing LSS business strategies.
Mr. Milward is also president & CEO of Milward and Associates International. He has a B.S. in manufacturing engineering and an MBA. Mark is a certified Six Sigma Black Belt from Southern Polytechnic State University and a certified Master Black Belt from the Institute of Industrial and Systems Engineers. Mark is also the national public relations officer for the National Association of Jamaican and Supportive Organizations.
Isaac Mitchell is a full time lean practitioner at East Tennessee Children's Hospital as well as lecturer at the University of Tennessee's Department of Industrial and Systems Engineering. Additionally, he is the founder and president of Gemba Improvements LLC which focuses on Lean healthcare training and consulting. Isaac has more than 10 years of experience driving change utilizing lean methodology in organizations ranging from automotive to small machining job shops to healthcare organization. In addition to a master of business administration from Xavier University and bachelor of science in industrial engineering from the University of Tennessee, he also holds a Lean Black Belt certificate through the Institute of Industrial and Systems Engineers. This training and experience has enabled him to bring successful and time-proven methodologies to his clients. His passion and focus is on training and implementing lean techniques to transform work cultures to improve healthcare processes and outcomes for patients and providers.
For the past 30 years, Paul Odomirok has been involved in several careers from academia to corporate leadership to consulting. In his "first career," he taught mathematics and computer science at all levels of learning, from pre-school to post-Ph.D. He was even involved in designing graduate level curriculum at the University of South Carolina as an adjunct professor. His second career began in 1985 with NCR. Beginning as a senior programmer analyst, he was promoted to manager - software development, product manager, manager – product management, corporate strategic planner for banking, director – retail systems product integration, director of quality, and corporate coach. During his stint corporate America, he experienced the NCR/AT&T merger, and was responsible, as a director of quality, for the cultural transformation and change leadership for the Retail Systems Division Organization in Duluth, Georgia. He left NCR/AT&T in 1995 to pursue a consulting career, in the areas of lean, leadership, team development, strategy, structure, systems and organization performance. Over the past 10 years, he has worked with more than 30 companies in service, government, manufacturing, and healthcare on over 50 different performance improvement and lean related projects and programs. Some of his clients include Anixter, Motorola, GM, Harland, and Sodexho Services. Most recently he has provided lean assistance to Northrop Grumman, LXE, CNA Insurance, Fibervisions, Delaval, Perkins-Will, Care Logistics, Medivators, Med American, Sparton and the Georgia Hospital Association.
Eddie Pérez-Ruberté is a Lean and Six Sigma consultant, trainer, author, speaker and blogger. He helps organizations implement Lean Six Sigma programs through his consulting company: Areito Group. He is a former Operational Excellence Manager at Honeywell in Phoenix, Arizona, and more recently he was Lean Healthcare Consultant (Health Systems Engineer) at Mayo Clinic.He has taught, deployed and implemented Lean and Six Sigma concepts in healthcare, manufacturing, aerospace and nonprofits. He is fully bilingual (Spanish & English). Eddie has held an appointment as Instructor of Health Care Systems Engineering for the College of Medicine at Mayo Clinic, where he taught courses on Change Management, Lean, Six Sigma and other Quality Improvement Methodologies. He obtained a BS in Mechanical Engineering from the University of Puerto Rico and MS in Aeronautics and Astronautics from Purdue University. He is a Certified Lean Expert (Lean Black Belt) from Honeywell and a Certified Six Sigma Black Belt (CSSBB) from the American Society for Quality (ASQ). He is currently the chairman of the Board of Directors for the Jacksonville Lean Consortium. He is a member of the American College of Healthcare Executives (ACHE).
D. Junell Scheeres currently is an independent lean and six sigma coach and trainer. She has worked as an industrial engineer and Lean Six Sigma master black belt for VHA's integrated delivery team. In that position she was the leader of organization wide performance improvement efforts and guides the identification and prioritization of opportunities to reduce costs, increase efficiencies, and improve clinical, operational, and financial outcomes using a variety of Six Sigma and industrial engineering tools. Her efforts led to more than $2 million of operational enhancements in 2004. In addition to operational improvement, she has led clients in the implementation of lean Six Sigma, as well as enterprise wide leadership development, succession planning, and cultural shift initiatives. Prior to joining VHA in 2001, Scheeres worked for Intermountain Health Care in Utah and the U.S. Air Force and Department of Defense Medical Management Engineering teams. She has led large-scale performance improvement projects across a number of clinical settings, including extensive experience in the functional planning, design, construction, and implementation of healthcare facilities. After leaving VHA she spent several years working for the George Group.
Neal Schmeidler is a practicing industrial engineer with more than 35 years of experience consulting for private industry and the federal government. His technical expertise includes human capital planning, productivity/work measurement, management and operational analysis, work breakdown structure development, computer modeling, and statistical analysis. He has applied his skills to the planning, management, and hands-on participation in the study and analysis of workforces ranging from less than 20 to 6,000 employees. Schmeidler has studied myriad functions, including facilities operation and maintenance, equipment, and systems in the National Airspace System; oil spill response system testing, preventive medicine; telecommunications services management; electrical power systems acquisition; construction waste recycling; and space shuttle orbiter maintenance. His work in measuring and developing staffing forecast models for the U.S. air traffic controller workforce has been reviewed by the National Academy of Sciences. Schmeidler is an IISE fellow and past regional vice president. He is a frequent speaker at various conferences on the topic of work measurement and staffing model development.
Joyce T. Siegele is the productivity improvement manager at Northside Hospital in Atlanta. She has a B.S. in industrial and systems engineering and an M.S. in industrial and systems engineering with a specialization in engineering management from the University of Florida. Siegele recently achieved fellow status with ACHE (American College of Healthcare Executives). She also is a diplomate and on the board of directors of the Society for Health Systems. She has held several conference positions, including conference chair within SHS over the past several years. Siegele enjoys the ever-changing challenge of working on productivity and operations improvement in healthcare.
Jan Smid is both a business and academic professional with a wide range of curriculum development, assessment and training experience. She is president of Corporate-Copia LLC, a project management and leadership training and curriculum development organization. Prior to living in Atlanta, Smid was involved in international corporate training in Norway and England for more than 15 years for Oxford and Cambridge. She has partnered with UGA and Gwinnett Tech to deliver Project Management Certification Exam Prep. In 2008, she developed an online Fundamentals of Project Management course for the healthcare industry, which she still delivers. Smid has a master's degree in project management and a bachelor's degree in education. She is an active member of the Project Management Institute (PMI), having held the office of public relations chair for the Sales and Marketing SIG and served on the member advisory board for PMI National. She presented the paper "What? Project Management for Sales and Marketing?" at the PMI national symposium in October 1999 and also presented at several PMI Atlanta Professional Development Day forums.
Marc St. James has more than 30 years experience in business quality consulting, management, and training with Fortune 1000 clients. St. James' focus on business and quality began as an accounting student while attending The Wharton School, University of Pennsylvania. After five years working as an accountant, he joined SII as an internal quality consultant. SII was a Connecticut-based, privately held, diversified holding company with 15 subsidiaries. As internal quality consultant, St. James was responsible for developing and leading project teams to improve the business processes at the SII subsidiaries and corporate headquarters. St. James joined Convergence Corp. in 1988 as vice president of quality. Convergence is a New Jersey-based business management consultancy to Fortune 1000 companies. He led the efforts to bring Six Sigma methodology to the company and was certified as a Six Sigma green belt, black belt, instructor, and master black belt. He began the firm's Six Sigma consulting and training practice and led the DMADV project team that developed the innovative live, online interactive Six Sigma Virtual Classroom. St. James joined Six Sigma eLearning Inc. as general manager and, in July 2006, the board of directors appointed him to the position of CEO and president. He is leading the firm's efforts to deliver affordable live online Six Sigma training globally through modern Internet technology.
Steven Thompson worked for UPS as an industrial engineer for 32 years. In addition to assignments in operations, he conducted and managed time study groups and work measurement development groups. Thompson has also served as automation systems testing manager for UPS, corporate ergonomics manager and process redesign manager for the Corporate Service Call Centers. He has served as the program chair for the Institute of Industrial and Systems Engineers Annual Conference & Expo. Thompson is also active in the Institute of Industrial and Systems Engineers as a continuing education trainer and has served as senior vice president for continuing education. He also served as founding president for the Society of Work Science. He is a recipient of IISE's Work Measurement Division's Outstanding Service Certificate. In 2002, he was the recipient of IISE's M.M. Ayoub Award, which recognizes those who have made outstanding contributions in the field of ergonomics. The award is the foremost recognition for those involved in this field of industrial engineering. He is also a member of the ANSI Z94 Industrial Engineering Terminology Standard serving as chair of the work measurement chapter. Since his retirement from UPS, he has worked on similar projects at organizations including Nokia, BellSouth, Golden Rule Insurance, Taylor Gifts, United Healthcare and MASCO Services.