Q&A with R. Alan Gleghorn

R. Alan Gleghorn is chief executive office at Christie Clinic, one of the largest physician-owned, multispecialty group medical practices in Illinois. He will be giving his keynote presentation at the Healthcare Systems Process Improvement Conference on Feb. 21 at 3:30 p.m.

What is the most pervasive issue or challenge in health systems management today?

The perfect storm of external impacts –

  • Declining revenues (fee schedule reductions and pay for value shift)
  • Increasing costs (provider and professional staff shortages, etc.)
  • Regulatory and compliance morass (ICD 10, ACA, etc.)

What role does systems engineering and/or process improvement play in your work at Christie Clinic?

We have integrated the role of process improvement so that our culture is now an environment where "improving the work is the work." It’s the way we do business.

What do you plan to discuss in your keynote presentation?

I will give an overview of how we have achieved [process improvement integration] both philosophically and mechanically. [I’ll be] highlighting the systems approach that we have, which is anchored in principles and co-created with the people that create value in our organization. Plus, I will share team-based and organizational results that have been manifested from this work.

What would you like attendees to take away from your presentation?

The attendees should leave my presentation both challenged and invigorated to question the historical paradigm of how we not only need a new way to lead in healthcare, but also a new way to deploy cultural transformation via process improvement.

For more information about Gleghorn and the other conference keynote speaker, go to the Keynote Speakers Web page.