As a senior staff manager, Art Muniz is responsible for the industrial engineering support for UPS’s U.S. Domestic Transportation network. His group provides strategic direction for domestic and some international transportation activities. The team manages organizational performance and directs quality improvement initiatives, constantly looking for opportunities to improve service and reduce operating expense. Muniz previously held operations and engineering assignments in various regions in the U.S., Canada, Mexico, South America, and the Caribbean. He received his B.S. in industrial engineering from the University of Miami. Muniz has been with UPS since his college years and is now celebrating his 33rd year of service.