Kevin McManus is a performance improvement coach for Great Systems and an international trainer for the TapRooT® root cause analysis process. During his 30 years in the business world, he has served as an industrial engineer, training manager, production manager, plant manager, and director of quality. He holds an undergraduate degree in industrial engineering and a MBA. Kevin has been a member of IISE for more than 29 years and has served as senior vice president of continuing education on the IISE Board of Trustees. He has served as an examiner for the Malcolm Baldrige National Quality Award for thirteen years. Kevin also writes the monthly performance improvement column for Industrial Engineer magazine, and he has published a book, You Can’t Win Indy in an Edsel - How to Develop a High Performance Work Culture.