Ergonomics in Risk Selection and Customer Service

Presenter: William Boyd, senior vice president, risk control, CNA

This presentation will highlight how ergonomics-related injuries affect the selection and risk quality grading in writing commercial insurance business. We will show the results that manual material handling and ergonomics-related injuries has upon the frequency, severity and overall loss ratio within manufacturing and construction business. Boyd will highlight the implementation of an ergonomics program with a larger construction employer and the results they achieved in "changing the way they work."

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