Six Sigma sticks patients less

A Georgia hospital uses Six Sigma to improve and standardize the blood culture collection process to decrease contamination rates.
By Paul Barkley 


Lean can create peak service experiences

The Toyota Production system can and should be used to deliver service experiences that keep customers happy, satisfied and loyal.
By Karyn Ross 


The missing link to strategic planning

Over the years strategic planning has been haunted by four enigmas; adding Keyne methodology could be the key to finding the breakthrough.

By Bruce Hodes  


Succession planning lures skilled labor

The workforce of the future in manufacturing will depend on a strong succession plan, along with people and processes to remain competitive.

By Jerry Townsend