Industrial Engineer Engineering and Management Solutions at Work

June 2013    |    Volume: 45    |    Number: 6

The member magazine of the Institute of Industrial and Engineers

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Emotional intelligence dilutes the toxins

Developing skills can foster a better work environment and an easier road to success

By Robert J. Keating, Stephen C. Harper and David J. Glew

What’s the key to success in your business today? That’s a deceptively simple question asked by executives in every industry. The answer is far more complex. Success requires many different things – each done the right way, executed at the right moment and accomplished the first time. Virtually every element of success is based on the premise that all processes, products and profits come from people. If you get the “people thing” right, then success may be possible. If you don’t, then no amount of money, software or hardware can make up for it.


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