Industrial Engineer Engineering and Management Solutions at Work

December 2011    |    Volume: 43    |    Number: 12

The member magazine of the Institute of Industrial and Engineers

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Performance by Kevin McManus

Industrial Engineer’s monthly column about performance improvement (December 2011) 

Find your learning break

Recently, I fell during the start of a half-marathon and broke my right wrist. This was not a fortunate experience, but I have learned a lot in the last two months. In particular, I have a greater perspective into how far we have to go to apply solid human factors techniques and emerging technologies in the service workplace.

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