Reducing Hospitalizations Among Super-Utilizers

Presenters: Drs. Robert Leverence and Deepa Borde, University of Florida College of Medicine, Roque Perez-Velez, Jacqueline Pinkney, LCSW, Joy Wright, PharmD, and Robin Rocks, RN, University of Florida (UF) Health Shands

University of Florida Health officials detail how they cut hospitalizations and reduced uninsured hospital admissions by 25 percent without hurting the system's bottom line in this presentation. In 2012, UF Health received a three-year, $600,000 CMS Low Income Pool grant to create a multidisciplinary clinic to care for "super-utilizing, high-cost patients". So-called super-utilizers—who often have multiple chronic conditions, mental health issues, or substance use disorders—make up only a small proportion of the U.S. patient population but account for a significant fraction of health care costs.
 

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