Pre-conference Workshops

Attend the conference. Network with colleagues. Update your skills and put yourself ahead of the game.

Pre-conference workshops offer in-depth, skill-building tools and focus on the topics that you will require for career advancement and professional development. Enhance your learning experience and maximize your networking opportunities by attending one of our pre-conference workshops.

  • Continuing education units (CEUs) and professional development hours (PDHs) are available.
  • You must register for the full conference to participate in a pre-conference workshop.
  • Advance registration accompanied by the additional registration fee is required to reserve a pre-conference workshop seat.
  • Pre-conference workshops will be held Saturday, May 20.

Toyota Kata: Improving and Coaching Your Way to Success

C. Brandon Brown, P.E., Continuous Coaching Commitment LLC 

Workshop Summary: Toyota Kata addresses the question "How can we lead our companies so they will survive and thrive long term?" Since the future lies beyond what we can see, the solutions that we employ today may not continue to be effective. So it is not the solutions themselves – whether lean techniques, today's profitable product, or any other – that provide sustained competitive advantage, but rather the ability to understand conditions and create fitting, smart solutions. Toyota Kata is the routine to develop this capability in the organization, and is both a key factor in Toyota's long-running success and a core responsibility of its leadership. Briefly put, Toyota Kata channels and utilizes the capabilities of all its members in order to strive for continuous improvement better than our traditional management methods. Join us for a "learn, share and do" opportunity as we explore:

In this workshop, you will learn how to: 

  • Hear and see how companies are utilizing the Toyota Kata methodology of the Improvement Kata and Coaching Kata to coach for daily continuous improvement.
  • Review the Toyota Kata Handbook slide material found on Mike Rother's website regarding:
  • The Improvement Kata: A scientific four-step iterative PDCA routine that addresses only those obstacles which lie on the path of a trajectory that leads to the achievement of short term Target Conditions that are in line with a long-term Vision/Challenge.
  • The Coaching Kata: A daily routine that utilizes The Five Questions to help teach the Improvement Kata thinking pattern and ensure that it is imbedded within an organization via team accountability.
  • Participate in a multi-round simulation that is progressively interwoven in with the slide material to make it easy to understand how the Toyota Kata trajectory components come together (i.e., Vision/Challenge, Current Condition, Target Condition, Obstacles, PCDAs and Coaching).

About the Presenter: Brandon Brown is a master Kata coach for Continuous Coaching Commitment LLC and an associate for the W3 Group and delivers tangible and sustainable continuous improvement results as a Toyota Kata coach and lean instructor/facilitator. He recently returned from Great Britain developing an online Toyota Kata course and giving Toyota Kata workshops both "in company" while in Stockholm and at University of Gent, Belgium, and Ansbach University for Applied Science in Stuttgart, Germany. He is currently working on an online Toyota Kata Masterclass course for the United Kingdom.

Since 2006, Brandon has been a professor of operations management at the University of Arkansas in Fayetteville teaching courses and instructional designing online courses in the industrial engineering department such as lean production as well as leadership principles and practices for the Master of Science in operations management degree program. Brandon is a regional director and board member for the Southeast Region of the Association for Manufacturing Excellence. He is also a certified John Maxwell coach, teacher and speaker. Prior to his work with W3 Group, he advanced through management leadership at Central States Mfg. as regional operations manager for three facilities in the Eastern region, which served 17 states. He has a Master of Science in engineering and a Bachelor of Science in mechanical engineering as well as a professional engineers (P.E.) license in Arkansas. He holds a certificate as a LeanSigma Kaizen instructor from Time Based Management Consulting Group, to teach value stream mapping and Kaizen instruction, and has led many continuous improvement events.

Brandon has 20 years of continuous improvement experience in various leadership roles for Arkansas Manufacturing Solutions, Central States Manufacturing, Waterloo Industries, and Lincoln Automotive. He has led many value stream mapping, Kaizen and continuous improvement projects with various companies.

Unleash Your Strengths-Based Leadership Horsepower!

Terry Mylan, Leadership Adventures, Inc. 

Workshop Summary: In your life, at home and at work, who is counting on you to lead? How can you tap into and unleash your true leadership potential? Using the Clifton StrengthsFinder Assessment (included with course registration) as its foundation, this one-day course uses horses and experiential learning to provide participants with strengths-based, inspirational leadership skills and application experience. Whether you are new to StrengthsFinder or a StrengthsFinder veteran, this course will help you get safely out of your comfort zone by learning strengths-based leadership concepts ... from a horse!

This course highlights leadership principles proven to help you know your own strengths, know the strengths of others, and empower effective teams by leveraging strengths in yourself and others. Participants will leave with tools, strategies, and application experience to apply concepts of strengths-based leadership. The methodology in the course, based upon research and experience of developing leaders in 25 countries, uses horses to teach strengths-based leadership concepts with increased speed, retention and Upon-Return Impact. Attendees spend half of the day learning about leading horses, and the other half uncovering leadership lessons and how they relate to leading people. Half of the day is spent in the indoor horse arena and half in the classroom attached to the arena. Anyone can participate – horse experience, ability, mounting, or riding experience are not required for this training. Participants will earn a Leadership Adventures Strengths-Based Inspiring Leader Level I Certification.

In this workshop, you will learn how to: 

  • Apply principles of strengths-based, inspiring leadership by working with a horse
  • Know your own strengths, recognize strengths in others, and lead with strengths
  • Convert strengths 'barrier labels' into 'talent enablers'
  • Learn faster, retain more, and develop an Upon-Return Impact plan
  • Equip yourself to perform to your true leadership potential 

About the Presenter:
Terry Mylan is an expert in organizational leadership and accelerated, experiential training and is a Leadership Adventures Inc. certified master instructor. A graduate of Carnegie Mellon University, she has more than 25 years of experience in driving organizational change. With a focused expertise in strategic design, Terry has been involved in the development of more than 300 lecture-based and experiential training courses and 250 online courses. She twice received the President's Award while at HB Maynard and Co. Inc. for leading a culture changing training program to impact leadership and team environments. Since then, her focus has been designing custom training solutions that drive strategic changes to align employees with business goals in the areas of leadership and workforce optimization. She has written numerous white papers and is published in the fifth edition of Maynard's Industrial Engineering Handbook. Terry is an adjunct professor at the University of Pittsburgh teaching graduate level courses in basics of industrial engineering. Terry is on the board of directors of the Ambridge Area School District and the Laughlin Memorial Library and recently was recognized by Accenture as a finalist for the U.S. Corporate Citizen Volunteer Award.

“Communication” is the Key to Your Success!

Presented by Barry Rinehart, Compass Leadership Training, LLC

Workshop Summary:
Communication drives everything, professionally and personally. Becoming a better communicator will positively affect your ability to deliver the right results, exceed customer expectations and become more promotable in your organization. This interactive workshop utilizes a blended approach of live facilitation, video and hands-on exercises with techniques and processes you’ll be able to utilize immediately. After completing these Crestcom’s Bullet Proof Manager modules, you’ll deliver more impactful communication, get more agreement from more people, more often and achieve better results through clear communication and delegation. Materials for these modules were developed by Crestcom International and Andy Bounds, a recognized communications expert and author of “The Jelly Effect: How to Make Your Communications Stick.”

Deliver Results the First Time
“The most serious mistakes are not being made as a result of wrong answers,” warned the great Peter Drucker. “The truly dangerous thing is asking the wrong questions.” If Drucker is right, these are dangerous times indeed. With so much data and uncertainty weighing on our decisions, asking the wrong questions (to arrive at the wrong destination) are mistakes we can't afford to make.

How to Create Consensus
“Unresolved differences between people represent the largest reducible cost in many businesses, yet they remain largely unrecognized,” claimed a major business study. Why do we let people agree to disagree, when we accomplish so much more together?

Communicate with Impact

“People are drowning in data,” warned a major newspaper. Text messaging, instant messaging, email, cell phone calls, and the associated productivity cost of this message overload to business is astronomical! How can we lead above all this noise?

In this workshop, you will learn how to:


  • Deliver Results the First Time:
    • Focus on results by asking "future-based questions."
    • Apply a four-step question technique to set proper direction.
    • Achieve better results through clear communication and delegation.
  • How to Create Consensus:
    • Learn to get more agreement from more people more often.
    • Understand the communicator's first job in creating consensus.
    • Learn to accentuate the positive and eliminate the negative.
    • Understand when and how to address "Yeah but" concerns.
  • Communicate with Impact:
    • Communicate with impact by determining and doing what people find interesting.
    • Communicate with impact by making messages more memorable.
    • Understand the process of memory and individual Memory Bias. 
About the presenter:
Barry Rinehart is the president of Compass Leadership Training and a licensed Crestcom International trainer. With more than 20 years in business, Barry has served as a certified public accountant, consultant, trainer, territory manager, regional services manager, North American services director and business owner. Engaging with organizations of various sizes, he aids client’s growth through improved processes, operations, finances, marketing, management and leadership development.

For more than 25 years, Crestcom International Licensees have trained business people across the globe in the areas of management and leadership. Today, Crestcom has grown to become one of the training industry’s most successful and widely used management and leadership programs among Fortune magazine’s Top 100 Companies. Businesses turn to Crestcom to help transform managers into leaders and generate real business results. Crestcom’s training program accommodates companies of all sizes; from small to mid­sized businesses, to global multi­national organizations. Crestcom has met the needs of some of the most successful businesses and brands around the world. Managers from 75% of Fortune Magazine’s “Most Admired Companies” have participated in the Bullet Proof® Manager training. More than 98% of our clients have said Crestcom training equaled or exceeded their expectations.

Systems Engineering and Advanced Analytics in Healthcare

Presented by Tarun Mohan Lal, Mayo Clinic and Thomas Roh, HDR

Workshop Summary:
As healthcare costs continue to rise and providers move towards optimizing the care delivery processes with the IHI (Institute for Healthcare Improvement)’s triple aim of improving patient experience, improving health of populations and reducing costs as the eventual goal, the ability to access trade-offs among resource utilization, service and operating costs is becoming more and more important. 

This workshop is designed to introduce industrial engineers and process improvement experts to successfully applying systems science, operations management and predictive analytics to support strategic management decisions in healthcare.

 In this workshop you will:

  • Gain Insights into the main issues that healthcare organizations are experiencing today
  • Become familiar with basic concepts and terms developed and used in Healthcare Systems Engineering
  • Learn to apply advanced quantitative methods valuable in healthcare (e.g., mathematical modeling, simulation, optimization)

The workshop will use multiple case studies to cover themes relating to access to healthcare, healthcare operations management, and cost benefit analysis.

Access to Healthcare relates to overall planning for expected service demand and growth for an organization. Predictive analysis of population demographics, growth, and recruitment strategies helps inform resource need and acquisitions as well as provides a long term roadmap to help achieve strategic goals within a healthcare organization. Attendees will gain hands on experience in advanced statistical methods for market catchments, facility capacity modeling, and development of interactive decision support tools for system level planning.

The Healthcare Operations section will cover how to successfully develop management strategies for optimizing day-to-day efficiencies within an organization. Systems engineering tools and methods will be applied to a variety of subjects including: staff scheduling, patient scheduling, and decision support for real time decision making.

The last section will address how the above interventions’ effects can be quantified and justified. The payment and costing in healthcare is a complex system. This section will cover different methods for analyzing the cost of services and resources as well as delineate how understanding the system can benefit process improvement.